Terms of service

The service

Tessera provides an API for storing, retrieving, and deleting encrypted objects distributed across independent storage providers. We hold and fund the storage contracts with those providers; you never contract with them directly.

Your account & credentials

You are responsible for the security of the private half of your credential, which we cannot recover. You are responsible for activity conducted with it. Credentials may be revoked by you at any time and by us where these terms are breached.

Acceptable use

Set out separately in the acceptable use policy. Because content is encrypted before it reaches us, enforcement is necessarily complaint-driven and identity-based rather than content-based.

Durability & availability

We describe our durability architecture in detail and do not intend to promise more than the mathematics supports. Any service level commitment is agreed in writing on the Enterprise tier; the base tiers are provided without an SLA.

Fees & billing

Fees are as set out on the pricing page or in your order form. Preview pricing may change with notice. Non-payment leads to suspension after notice, not to immediate deletion.

Data ownership & export

You retain all rights in your content. We claim no licence beyond what is necessary to store and serve it on your instruction. You may export at any time without fee.

Suspension & termination

We may suspend for non-payment, for acceptable use breaches, or where required by law. On termination you retain a defined window to export before storage contracts are allowed to lapse.

Warranties & liability

To be set by counsel. We intend the limitations to be conventional for infrastructure services and to not disclaim the things a customer would reasonably expect us to stand behind.

Confidentiality & security

Mutual confidentiality obligations, plus our security commitments as described on the security page, which is incorporated by reference.

Changes

Material changes to these terms will be notified before they take effect, with an opportunity to terminate without penalty.

Governing law

To be confirmed on incorporation, together with the forum for disputes.

Two commitments we intend to keep in the final text. First, no clause that lets us delete data without notice for a billing failure — data loss is a permanent consequence for a temporary problem, and the two do not belong in the same sentence. Second, no export fee, no notice period for export, and no clause that makes leaving expensive. If our product needs contractual friction to retain customers, it is not good enough.